Service Beyond My Imagination

My water heater died at my new condo. I call Baethke out to check the system - they confirmed it needed to be replaced and gave me options. I had a bit of sticker shock, so the amazing technician Christopher Ramirez-Taylor took it upon himself to call the manufacturer, determined it was under warranty still and then arranged to swap it out. He was on the phone for a long time -- it went way above and beyond the service I expected. Two days later they picked up the old heater only to find the source would not exchange it -- chris jumped back on the phone with the manufacturer and figured out a new source. Installed and happy. The level of service was BEYOND me expectations and all done with out my asking. Thank you Chris and Baethke & Sons.

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