Oct. 04
Bill is an outstanding employee. He thoroughly explained the issues and potential solutions and costs. Wonderful experience.
You will like Kayleigh assisting on your job
Kayleigh assisted Josh Hall on a complicated two-day job in our house. Her manner was upbeat and energetic. She is personable and enthusiastic. It was evident that Josh deemed her reliable and hard-working, because their interaction was consistently smooth and efficient. Her positive attitude made much more tolerable our major plumbing repair, which involved opening of walls and disruption of our kitchen. Kayleigh also did two great non-plumbing things that made enduring the disruption much more pleasant. The first was when she came across old newspaper pages, still intact, from the months 74 years ago when our house was being built. She did not toss them, but saved them and gave them to us. My wife and I loved this, and we also shared photos of these pages with our daughters, who really enjoyed seeing these relics. The second thing Kayleigh did was make a comment to my wife about the cabinets that needed removal to fix the pipes. We were going to toss them. Kayleigh said some things that caused us to rethink discarding the cabinets, which will probably save us both money and some dissatisfaction. Thanks Kayleigh! You will be a great plumber no doubt, but don't leave behind your aesthetic sensibilities from your years in the film industry. I'm sure Josh would have shown us the newspapers and said the same things about the cabinets if we had asked. But you freed him up to do great plumbing and training, and you added not only plumbing value, but non-plumbing value too.
Josh is great to work with.
Most importantly, Josh Hall's plumbing work is outstanding. But in addition, he will patiently answer as many questions as you have, and even more patiently explain why you need work that you may not think you need. If you don't understand plumbing, as I did not, or really appreciate the problems that may be encountered when you request a difficult but necessary repair on an old house plumbing system, you may think Josh is overselling. But he is not. He is simply sharing his experience of similar jobs with you, and doing his best to help you avoid having to address predictable weaknesses in your system now instead of in a year or two. Once he got into our job, his predictions about likely related weaknesses in our system were shown to be accurate. My discussions and protests during our initial visit became thank-you's and apologies once our walls were opened and we understood our plumbing system better and saw our problems behind those walls. If you can spend the money to do a very thorough fix, it will be money well spent. If you cannot, that is very understandable in this economy. But at least Josh will do his best to leave you with more knowledge than you had before about the state of your plumbing system and what issues and problems you may experience in the future. Getting something fixed is great. But learning something about your plumbing system that you didn't know before is something that another plumber may not provide.
Top notch rescue service
Billy was So, so helpful. Leaky water heater fixed and sump pump replaced-he gave honest, good options, got right to work, let me ask all about what was happening so I can proactively maintain my plumbing. Being able to call a plumber that knows his stuff, is highly personable and straightforward about the project and options helped me make a good, informed decision. He. gave recommendations for next steps. I would not hesitate to reach Baethke again for future work. Additionally, Cathy as dispatcher was courteous and helpful and kept me apprised about arrival. Thank you!
In Good Hands!
A little over a month ago, I approached a Baethke truck parked on my block. Inside was Lou Vacari, service tech. I asked him about plumbing service and he was kind enough to supply me with a business card. I knew when I took the card, that this was the company I would turn to for my plumbing problem. Fast forward to today, Lou arrived on time and was as polite as he was when I approached his work truck weeks ago. He spent time explaining the possibilities and solutions. I certainly got the feeling I was in "good hands" with Lou. Not many servicemen have given me this level of confidence in their work. His repiping of the sink looks good. Lou left having given me an estimate for work we will have completed in the next month or so.
another great job
Yuriy came out on June 10th to see why the bathroom faucet was running slow in my Mom's apartment. After taking the faucet apart, the issue was found, and her faucet is now running much better. We know we can always count on Yuriy and Baethke plumbing to find the issues that come up in our old house and find a resolution for them. Yuriy knows his job and we are grateful that we can call and ask for him when we need plumbing work done. thank you, Yuriy and Baethke Plumbing,
Excellent service
Today Yuriy and Kayleigh can out to do the plumbing work we needed to be done and as in the past they got the work done in a very timely manner. I was very pleased with the outcome. Yuriy is the tech I always ask for since he has been coming to do any of our plumbing needs for several years. He is always courteous and very friendly, he knows his job and knows us well. Today Kayleigh was with him and I was pleased to meet her for the first time. She is very friendly and worked well with Yuriy. It was a pleasure to have both of them come and get the plumbing issues done today. Thanks for having such great techs.
Perfect Service!
George was perfect! I've already handed his card to a neighbor.
Happy Customer
On May 22nd 2024 I had another positive experience with Baethke Plumbing, and service tech. Yuriy. This is the third time in the last three years I have needed their assistance. On each occasion I have been completely satisficed. The latest service request was to asses if I needed root out of my water pipes out to the city connection. This has become a more frequent occurrence. After completing an inspection of the pipe via camera Yuriy recommended, that a clean out was necessary due to significant root infestation. Along with his assistant Kayleigh they systematically and professionally used their machinery to remedy this problem . Additionally a follow-up appointment has been arranged to apply a treatment to slow the further growth of the tree roots. Yuriy and Kayleigh treated me like family . Thank You , Thomas Jones
Fantastic, as always
We've been using Baethke for at least ten years, first at our condo and now at our singly family home. There may be less expensive options out there, but it would be hard to find a team that's more professional and easy to work with. We've discovered some "creative" plumbing since moving into our new home, and the team (Ron, Lou, and others) have always explained in detail why we're experiencing issues and given us several options for solutions. Some things can't be fixed without a full remodel, but the team has always figured out a way to give us some peace of mind in the meantime. And for the unfortunate times we've needed after-hours service, we've always received a prompt response. Things are always smooth on the business side as well. Between the excellent, detail-oriented work and the overall professionalism of the company, Baethke will always be our go-to.
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Headquarters Baethke Plumbing
- 3511 N. Cicero Avenue, Chicago, IL 60641
- Open Open 24/7
- (773) 570-9759