Reviews
Josh was great made a 93 year old lady comfortable
Response from the owner:Thanks so much, Patty-jo. We’re glad Josh helped make your family member feel comfortable, and we appreciate you taking the time to share this.
Billy was incredibly prompt and friendly. He called before he arrived to give an accurate ETA and explained the potential causes of the issue I was experiencing with my shower water temperature, as well as providing different options to address them in a way that would be as low cost as possible to me. Overall great customer service - will definitely be using Baethke again!
Response from the owner:Mitchell, thank you for the 5-star review. We’re glad Billy was prompt, kept you updated with an accurate ETA, and took the time to explain what could be causing the shower temperature issue while offering cost-conscious options. We appreciate your trust and look forward to helping you again.
Joshua Hart did an outstanding job in every respect!
Response from the owner:Thank you, Randy—we appreciate you taking the time to share this. We’re glad Joshua delivered outstanding work in every respect, and we’ll be sure to pass along your kind words.
I had a 3 day project with Baethke Plumbing starting on Friday, 4/17/26 through Monday, 4/20/26. I had a new in home flood back water valve system installed. On Tuesday, 4/14/26 I had 5" of water in my basement from a backup from the Chicago city sewer system. A BIG SHOUT OUT TO ISSAC & MIKE who did a phenomenal job on the installation!! They were very professional & were focused on providing 100% customer satisfaction. On Saturday, 4/18/26 John Baethke, President & CEO of Baethke Plumbing was on-site all day working hand-in-hand with Issac & Mike. This was an amazing experience for Greg Dytko (me) that John would support the Dytko family to recover from the flood. I now see how Issac & Mike get their 100% customer satisfaction skills from. Baethke Plumbing is FAMYLY!! I would also like to give a High-5!! to Cathi. She was amazing in scheduling all the work quickly & efficiently. She is very organized, professional and customer focused.
Response from the owner:Greg, our entire team appreciates your kind words. It was an absolute pleasure being able to personally help my team on your home project. I'm glad your home is once again protected from water backup.
Technicians "Billy" and Mike did a great job in removing the old water heater and installing the new one. It was a slight emergency and they responded within hours of our call. The whole experience went smoothly. Highly recommend their service.
Response from the owner:Thank you for sharing your positive experience with us, Sam! We're glad to hear that Technician Issac was able to diagnose the issue and provide you with multiple solutions. We appreciate your feedback!
Billy was great - he explained everything thoroughly and walked us through the process and next steps.
Response from the owner:Thank you Leane for sharing your positive experience with Billy and for giving us the wonderful 5-Star Review!
I called Baethke Plumbing when my water was backing up and needed a quick emergency plumber. Matt and Mike arrived within an hour, were incredibly personable, nice, and explained the repair in plain language. The whole experience was fast... they knew what they were doing and were able to come up with the best solution that solved my problem. They even cleaned up after they were done working. Their timeliness and friendly attitude were the best parts. I would highly recommend Baethke Plumbing! Thank you so much! Very professional!
Response from the owner:Thank you so much for taking the time to share this—it truly means a lot to us. We know how stressful a backup can be, especially when it turns into an emergency, so we’re really glad Matt and Mike were able to respond quickly and take care of things for you. Providing clear explanations, respectful service, and leaving your home as clean as we found it are all things we take seriously, so it’s great to hear that came through in your experience. We’ll be sure to pass your kind words along to both of them—they’ll appreciate it. Thanks again for trusting Baethke Plumbing, and for the recommendation. We’re always here whenever you need a reliable plumber!
I was really impressed with the sincere and honest service from Josh at Baethke Plumbing. He was friendly and explained everything clearly and fixed the issues. Would call them again for any repairs.
Response from the owner:Thank you so much for your positive feedback. We're delighted you found our team prompt, professional, and accommodating, especially during your last-minute emergency. It's great to know you felt confident in our services, and we look forward to assisting you with any future plumbing needs.
It’s been a pleasure working with Baethke Plumbing. We are currently in the middle of a project. Cathi and Bill have been wonderful helping us plan and scope the project. We used Baethke in the past and look forward to working with them in the future.
Response from the owner:Thank you for working with us previously, currently, and we look forward to continuing to work together in the future.
I was nervous at first when my basement sink had backed up, but the Baethke Plumbing team was prompt and sincere. The plumber Jack contacted me with an estimated arrival time, arrived a few minutes early, was friendly, and explained everything clearly. Their reliable service and timely repair gave me peace of mind, and I felt taken care of from start to finish. I would recommend and I thank my friends from the Logan Square community page for the referral.
Response from the owner:Darla, thank you so much for this—it really means a lot to us. Basement backups can be nerve-wracking, so I’m really glad Jack was able to keep things calm, show up early, and walk you through everything in a way that made you feel comfortable. And a big thank you to the Logan Square community for sending you our way—that kind of trust from neighbors means everything to a local company like ours. We truly appreciate you taking the time to share this, Darla. If you ever need anything down the road, we’re always here for you.
I was pleased with the work done by Josh to repair my tub drain issue. He clearly communicated my options, efficiently fixed the problem, and instilled confidence every step of the way!
Response from the owner:Thanks, Gloria—our team is glad you were happy with Josh’s help on your tub drain repair. We appreciate you noting the clear communication, the efficient fix, and the confidence you felt throughout the process.
Mr. Jack is a absolute professional guy knowing this job all the way. Besides he did a perfect job he explained everything to the last detail. I appreciate what they did for us.
Response from the owner:George, thank you for the kind words. We’re glad Jack delivered professional service, took the time to explain everything clearly, and got the job done right. We appreciate you choosing Baethke Plumbing.
Baethke Plumbing is top notch in all areas of plumbing. We called to repair our Kohler Anthem shower system that malfunctioned. I was grateful Bill McMahon was able to identify the issue and replacement parts were ordered. Bill knew the Kohler product and repaired the system. He was knowledgeable with the more technical systems. I also used Baethke for my tankless hot water tank. I highly recommend Baethke.
Response from the owner:Lisa, thank you for the wonderful review and for trusting Baethke Plumbing with both your Kohler Anthem shower system and your tankless water heater. We’re glad Bill was able to diagnose the issue quickly, get the right parts ordered, and handle the more technical repair smoothly.
I called Baethke Plumbing when our second floor toilet started leaking and was impressed by how prompt and reliable they were. The plumber arrived on time, was very friendly, explained the issue clearly with options, and fixed / replaced the toilet quickly. I appreciated the friendly attitude and felt very comfortable with the service. I would definitely recommend them. 5 stars!
Response from the owner:Marissa, thank you very much for your kind words and the 5-Star Review!
We have been using Baethke Plumbing for about 7 years. We have always found them reliable, friendly, informative, and most importantly the best plumbers. I am writing this review for our most recent experiences with them. We finally had the resources to remodel our basement bathroom which was put in by the previous owner. We worked with Baethke on properly venting our bathroom and repiping the ejector pump. Having Mike and Chazz come out during the critical stage to make sure the venting was done properly really put our mind at ease. Chazz has actually been great to work with through the entire process of how to fix the plumbing issues we inherited in the basement of our house. We also had a water heater issue unrelated to the construction that I noticed after midnight. I was so worried I called the emergency line, and wasn't sure I'd get a call back. I did! The owner, John, called me and calmly explained what to turn off and that things were safe enough for them to come the next morning. John actually came the next morning and fixed the problem, plus a few other items. We aren't the most handy homeowners, so it really means the world to work with a company that you trust. Thanks Baethke!
Response from the owner:Thanks so much, Gail, for sticking with Baethke Plumbing over the years and for sharing these recent experiences. We’re glad our team could help get the basement bathroom venting and ejector pump repiping done the right way, and that our emergency call and next-day water heater repair helped you feel safe and taken care of. We truly appreciate your trust and kind words.
Baethke Plumbing was incredibly reliable – they showed up on time and fixed a multitude of issues while helping me solve an even bigger, ongoing issue. So grateful for them!
Response from the owner:Thank you, Christine—we really appreciate you taking the time to share this. We’re glad our team could arrive on schedule, take care of the multiple repairs, and help you make progress on the larger ongoing problem.
5/5 stars – I always use Baethke because they are so professional. John and Billy were efficient, friendly and explained everything to me before they started.
Response from the owner:Thanks so much, Alison, for choosing Baethke Plumbing and for the kind review. We’re glad John and Billy were efficient and friendly, and that they took the time to explain everything before getting started. We appreciate your continued trust in our team.
Josh and John arrived quickly when I needed an emergency plumber. The technician was friendly, reliable and fixed my water heater repair on time. I appreciated the sincere service and fair pricing. Would definitely call them again.
Response from the owner:Sagi, thanks for the great review. We’re glad Josh and John could get out quickly, keep things friendly and dependable, and have your water heater fixed on time at a fair price. We appreciate you choosing Baethke Plumbing and look forward to helping again if you ever need us.
I was impressed with Baethke Plumbing’s prompt and sincere service. They arrived on time, were knowledgeable and friendly. The plumber explained everything clearly and I feel confident in the work plan he developed. He went the extra mile to locate and order a part that’s no longer offered by Kohler, that’s needed to complete the work. I’m looking forward to the install and want to thank Baethke family for going the extra mile to get my Shower upgrade done correctly. True Professionals 2-24 , My part has arrived and I’m scheduled for my next appointment BTW I have a leaking shower door and while they don’t do that work, the referral was in my in box before I hung up. I’m truly looking forward to a smooth install
Response from the owner:Thank you so much for your kind words Ken. I am glad that Josh was able to get you on the road to repair.
Baethke Plumbing and my service technician Jack E. were excellent today. Professional, sincere, very friendly and especially on-time! Jack E. was extremely respectful of our private space (ie. our home) and asked permission for each area of the house he needed to access for inspection. Friendly, personable and professional is how I would describe my service technician today. Baethke Plumbing was an excellent choice for us when we replaced our two 50 Gallon Water Heaters. And, the annual whole house plumbing inspections keeps us informed about the status of our 145 year old home. We are very happy with Baethke Plumbing. They are an excellent choice!
Response from the owner:Thank you so much for this incredible review—it truly means a lot to our entire team! We’re especially glad to hear that Jack E. delivered the level of professionalism, respect, and communication that we strive for in every home we enter. Taking the time to ask permission, protect your space, and keep you informed is exactly how we believe service should be done. It’s also great to hear that your new water heaters and annual whole-home plumbing inspections are giving you confidence—especially in a 145-year-old home where staying ahead of potential issues is so important. That proactive approach is exactly what helps prevent surprises and protect your investment. We sincerely appreciate your trust in Baethke Plumbing and your continued support. If you ever need anything, we’re always here to help. Thank you again for choosing your trusted “plumber near me”—Baethke Plumbing!
Very good service
Response from the owner:Thank you for the kind words Alejandro.
Baethke Plumbing was incredibly reliable - I have been using them for the 10 years for all my various plumbing needs. Staff is friendly and professional. I will always recommend them to anyone looking for a plumber.
Response from the owner:Cindy, thank you for sticking with Baethke Plumbing for the past 10 years and trusting us with all kinds of plumbing needs. We’re glad our team has been reliable, friendly, and professional, and we really appreciate you recommending us to others.
Needed a small beverage dispenser replaced that was leaking and had low preasure. The dispenser was easily replaced no fuss. The pressure for the faucet was increased by simply repositioning a connector to point in the right direction. Now we have a faucet that doesn't leak and great pressure......Thanks
Response from the owner:Thank you for the 5-Star review!
Baethke Plumbing replaced our water heater. The crew was friendly, reliable and sincere, answering all my questions. When they unboxed the water heater they noticed some minor damage. They stopped and immediately tracked down a replacement to complete the install. I have called them as an emergency plumber and they responded quickly. We use their annual checkup service as well.
Response from the owner:Thanks, Michael, for choosing Baethke Plumbing for your water heater replacement and for relying on us for emergency calls and annual checkups. We’re glad our crew could answer your questions and quickly swap out the unit when we noticed the damage so everything was done right. We appreciate your trust and continued support.
Isaac and Mitch were respectful, clean, and transparent in their quick work replacing the sump pump!
Response from the owner:Trae, you had two of our best. Our team is always here and available to address any service needs that may arise. Thank you for the 5-Star Review of our service.
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